Refund policy
Return & Refund Policy
Last updated: 7 October 2026
We want you to be happy with every order. If something is not right, you can return it within 30 days of delivery. This policy is in addition to your statutory rights.
At a Glance
| Return window | 30 days from the date of delivery |
| Condition | Unused, in original condition and packaging |
| Damaged or wrong item | We pay return postage |
| Change of mind | Customer pays return postage |
| Refund method | Original payment method |
Eligibility
Our voluntary 30-day returns policy applies to eligible items returned within 30 days of delivery. For these returns, items should be unused and returned in their original condition with their packaging, accessories and instructions where possible.
If an item is faulty, damaged, incorrect or not as described, please contact us so we can resolve the issue in accordance with your statutory rights. We will not use our voluntary returns conditions to restrict any rights you have under UK consumer law.
Your Statutory Cancellation Rights
For most goods purchased online, you have a statutory right to cancel your order within 14 days of receiving the goods. You then have a further 14 days to send the goods back.
These statutory cancellation rights are separate from our additional 30-day returns policy.
You may handle goods to establish their nature, characteristics and functioning as you would in a shop. If goods have been handled beyond what is necessary to establish these things, we may be entitled to make a deduction for any resulting loss in value, where permitted by law.
Nothing in this policy limits your statutory rights.
How to Start a Return
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Email info@naughtoninteriors.co.uk with your order number and the items you wish to return.
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Tell us the reason for the return. If the item is damaged or incorrect, please include clear photos of the item and packaging.
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We will reply with the return instructions and return address. Please do not send items back without contacting us first.
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Pack the item securely and send it using a tracked delivery service. Please keep your proof of postage.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or is not what you ordered, please contact us within 7 days of delivery where possible.
We will cover the return postage and, depending on the circumstances, provide a replacement or issue a full refund, including any original delivery charge.
Your rights under the Consumer Rights Act 2015 still apply after this period.
Change of Mind Returns
If you change your mind and wish to return an unused item, you are responsible for the cost of return postage.
We will refund the price of the returned item. Original delivery charges will only be refunded up to the cost of our standard delivery option.
Refunds
Once your return arrives, we will inspect the item and email you to confirm receipt.
Approved refunds are issued within 5 business days to your original payment method. Your bank or card provider may take a further 3–10 business days to show the credit in your account.
If an item is returned used or damaged, we may reduce the refund to reflect the loss in value or, where appropriate, return the item to you.
Exchanges
We do not offer direct exchanges.
If you require a different item, please return the original item for a refund and place a new order for the item you want.
Cancelling an Order Before Dispatch
If your order has not yet been dispatched, please email us as soon as possible. We will cancel the order and issue a full refund.
Contact Us
Naughton Interiors Ltd
Grosvenor House
11 St Paul's Square
Birmingham
B3 1RB
United Kingdom
Email: info@naughtoninteriors.co.uk
Phone: +44 121 692 1540