Frequently Asked Questions

Orders

How do I place an order?

Add your items to your basket, proceed to checkout, enter your delivery details, and complete your payment. You will receive an order confirmation email shortly after placing your order.

Can I change or cancel my order?

Please contact us as soon as possible at info@naughtoninteriors.co.uk. If your order has not yet been dispatched, we may be able to change or cancel it. Once an order has been dispatched, you can return it in accordance with our Return & Refund Policy.

Do I need an account to place an order?

No. You can check out as a guest without creating an account. Creating an account allows you to view your previous orders and save your delivery address for future purchases.

Delivery

Where do you deliver?

We currently deliver to addresses within the United Kingdom only.

How long will delivery take?

Orders are normally processed within 1–2 business days and then take approximately 5–6 business days in transit. Most orders arrive within 6–8 business days of being placed.

How much does delivery cost?

Delivery is free on orders over £50. For orders below £50, the applicable delivery charge will be displayed at checkout before you complete your purchase.

Which delivery carriers do you use?

We currently ship orders using UPS and FedEx. Once your order has been dispatched, you will receive a tracking link by email.

Returns & Refunds

What is your return policy?

You can return unused items within 30 days of delivery, provided they are in their original condition and packaging.

Who pays for return postage?

If your item arrives damaged or we have sent you the wrong product, we will cover the return postage. For all other returns, the customer is responsible for the return postage costs.

When will I receive my refund?

Refunds are processed within 5 business days of receiving and inspecting your returned item. Depending on your bank or payment provider, it may take a further 3–10 business days for the refund to appear in your account.

Payment

What payment methods do you accept?

We accept debit and credit cards, as well as Shop Pay.

Is checkout secure?

Yes. Payments are processed through Shopify's encrypted, PCI DSS Level 1 certified checkout. We never have access to your full card number.

Do your prices include VAT?

Yes. All prices are shown in GBP and include any applicable VAT.

Products

Who are your products for?

Our products are designed for homeowners, landlords, and tradespeople working on interior walls and ceilings. Every item is selected for practical use in plastering, decorating, fixing, and general interior work.

Which plasterboard fixing should I use?

Self-drill fixings are suitable for light to medium-weight items such as mirrors and curtain poles. Spring toggles and